Privacy Policy

Privacy Policy

Introduction

Welcome to http://denver-online-therapy-therapy.denvermentalhealthcare.com (hereinafter referred to as “Denver Online Therapy Therapy” or “we,” “our,” or “us”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website: http://denver-online-therapy-therapy.denvermentalhealthcare.com
  2. Mobile and desktop applications associated with our services
  3. Online therapy sessions and related digital tools
  4. Any other services or features we offer through different channels

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These external entities have their own privacy practices, governed by their respective policies.

Processing Activities

This Privacy Policy outlines our data handling practices in the following scenarios:

  1. As an Authorized User: If you use any of our applications and services, we collect and process your personal information to facilitate your access and delivery of requested services.
  2. Website Visitors: When you visit our websites, we may gather data about your browsing behavior, primarily through cookies (as detailed later).
  3. Communication with Us: We respect your right to privacy when contacting us via email, phone, or text message for inquiries, support, or marketing purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes user names, passwords, and registration details.
  2. Payment and Financial Details: We process payment information, such as credit card numbers, billing addresses, and transaction history, to facilitate secure payments for our services.
  3. Purchase Data: Details about products or services you have purchased from us.
  4. Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for the purpose of delivering content and performing analytics.
  5. Location Data: With your consent, we may access your location to provide personalized services.
  6. Feedback and Reviews: We collect feedback, ratings, and reviews to improve our services and understand user preferences.
  7. Social Media Information: If you connect with us via social media platforms, we may receive data from these accounts (subject to their privacy policies).
  8. Product Interaction Data: We log information about your interaction with our products and services for analytics and improvement purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for the smooth operation of our services, enabling basic functions like login.
  2. Preference Cookies: We use these cookies to store your preferences and settings, providing a personalized experience.
  3. Analytics Cookies: These tools help us understand how users interact with our sites, enabling us to improve content and performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose of data collection is fulfilled, we securely delete or anonymize your information. Please note that retention periods may vary based on jurisdiction and service requirements.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Data Encryption: We use encryption protocols to secure data in transit and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party providers who adhere to strict privacy standards to process certain tasks on our behalf.
  3. Access Control: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age, and we do not knowingly collect personal data from children in this age group.

Your Data Rights (Depending on Your Location)

The privacy laws in various jurisdictions grant individuals specific rights regarding their personal data:

  1. Access, Rectification, and Erasure: You have the right to access, rectify, or erase your personal data held by us.
  2. Data Portability: In some regions, you can request a portable copy of your data in a commonly used format.
  3. Objection and Restriction: You may object to or restrict the processing of your data for specific purposes.
  4. Right to be Informed: We must inform you about the collection and use of your personal data.
  5. Non-Discrimination: You have the right to be free from discriminatory practices based on certain characteristics.
  6. Appeals and Complaints: You can file appeals or complaints with us or relevant supervisory authorities regarding our data handling practices.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions regarding privacy, data handling, or to exercise your rights, please reach out to us:

We value your trust in our services and are committed to maintaining the highest standards of data privacy and security.